Support policy
Clear support rules, service levels, and guarantees for your business
We provide technical support for MyErp 3 users according to the selected subscription plan. Support level depends on the plan and request criticality.
MyErp 3 Support Policy
Support is provided via available channels depending on the plan: email, ticket system, priority support.
Different plans provide different support levels — from basic responses to SLA with guaranteed response times.
Advanced plans include SLA: fixed response times and priority handling of critical issues.
All requests are classified by priority: critical issues, functional questions, консультации.
Response time depends on the plan and request type. Critical issues are handled first.
Support does not include custom development, client-specific business logic, or third-party integrations unless included in the plan.
Requests are handled by priority: critical → important → standard. Priority depends on business impact.
Support level is directly tied to the subscription: basic plans — standard support, advanced — SLA and priority.
We continuously improve the system. Security and stability updates are included in all plans.
Choose a plan with the right support level and ensure stable system operation for your business.
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